Your Privacy Is Our Responsibility
This policy provides a complete description of how your personal information is collected, why it is used, and how it is kept secure on the ilt20 platform.
ilt20 ("we", "our", or "the platform") operates a trusted online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") applies to the collection, processing, storage, and protection of personal information of all individuals who use our website, mobile version, and related services.
Key terms used in this policy are defined below:
- Personal Information: Any information that can directly or indirectly identify a specific individual — such as name, email address, mobile number, or device identifier.
- Processing: Any operation performed on personal information — including collection, recording, storage, modification, use, transmission, or deletion.
- User: Any individual who opens an account or uses services on this platform.
- Third Party: Any person, company, or organization other than ilt20.
This platform is for individuals aged 21 and above only. We do not knowingly collect or process personal information from any minor.
ilt20 collects various types of information to provide its services properly. Full details are given below.
Information You Provide Directly
When you create an account, log in, or contact us, the following information may be collected:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Identity verification documents (where applicable)
Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device identifiers
- Browser type and version
- Operating system in use
- Session duration and login details
- Page visits and navigation patterns
- Data collected through cookies and similar technologies
Transaction Information
To manage financial transactions and prevent fraud, we retain the following information:
- Deposit and withdrawal history
- Partial details of payment methods used
- Bonus usage details
- Betting history and results
Communication Information
When you contact our support team:
- Content of live chat messages
- Email content and attachments
- Details of complaints or requests
- Time and channel of communication
ilt20 uses collected information for the purposes listed below. The legal basis for each purpose is also stated:
ilt20 never sells your personal information or transfers it to any third party for commercial purposes. However, limited information may be shared in certain specific circumstances:
Permitted Information Sharing
- Payment Providers: The minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Service Providers: Contracted third parties for server management, data storage, and security services, who are bound to follow our privacy standards.
- KYC Verification Services: Necessary information is transmitted through secure channels for identity and age verification.
For Legal Obligations
- To comply with a valid court order or directive from a government authority.
- At the request of relevant authorities to investigate fraud, money laundering, or other illegal activities.
- Where essential to protect the rights and safety of ilt20 or other users.
Before sharing information with any third party, we ensure they follow appropriate data protection measures. Only the minimum necessary information is shared with our payment partners to complete transactions.
ilt20 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve the platform's functionality.
Essential Cookies
These are essential for keeping login sessions active, managing security tokens, and enabling the platform's core functionality. Disabling these cookies will prevent the site from working properly.
Analytics Cookies
Used to improve service quality by analyzing user behavior, page visits, and error reports. These are collected in anonymous and aggregated form.
Preference Cookies
These cookies remember your language preference, display settings, and other personalized settings to enhance your experience on the platform.
Security Cookies
These cookies are used to prevent cross-site request forgery (CSRF), detect suspicious logins, and ensure account security.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.
ilt20 has adopted industry-standard technical and organizational measures to protect your personal information. Our security framework includes:
- SSL Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
- Data Encryption: Sensitive stored data, particularly financial and identity-related information, is kept in encrypted form on our servers.
- Access Controls: Access to personal information is restricted to authorized staff only, who can view specific data on a need-to-know basis.
- Regular Security Audits: Regular penetration testing and security audits are conducted to identify vulnerabilities in our systems.
- Firewall & Intrusion Detection: Advanced firewalls and real-time threat detection systems remain active at all times.
- Data Backup: Data continuity is ensured through secure and encrypted backups.
No method of transmitting information over the internet or storing it electronically is 100% secure. Despite our best efforts, complete security cannot be guaranteed. If you notice any suspicious activity, please report it immediately to [email protected].
ilt20 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- While Your Account Is Active: All necessary information is retained for as long as your account remains active.
- After Account Closure: Financial and transaction-related information may be retained for a specified period to meet applicable legal requirements.
- For Legal Claims: Relevant information is retained until any dispute, claim, or investigation is resolved.
- Anonymized Data: Data that has been anonymized for statistical analysis may be retained for a longer period.
Once the defined retention period has ended, your information is securely deleted or anonymized.
You have the following rights regarding your personal information on the ilt20 platform. Contact us to exercise any of these rights.
Right to Access
You have the right to receive a copy of what information we have collected about you and how it is being used.
Right to Rectification
You have the right to request correction of any inaccuracies or incomplete details in your information.
Right to Erasure
In certain circumstances, you may request deletion of your personal information, where legally permissible.
Right to Restrict Processing
You have the right to request that the processing of your information be temporarily suspended for specific reasons.
Right to Data Portability
You have the right to receive the information you have directly provided to us in a structured, machine-readable format.
Right to Object
You have the right to object to certain types of processing of your information, particularly its use for marketing purposes.
To exercise any of the above rights, contact us at: [email protected]. We will respond within a reasonable time after verifying your request. In some cases, legal obligations may prevent us from deleting or providing all of your information — the reasons will be explained in such cases.
ilt20's services are for individuals aged 21 and above only. We do not intentionally collect personal information from any minor.
The necessary information is collected at account creation for age verification. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
If you become aware that a minor is using our platform, please notify us at [email protected].
ilt20 may change or update this privacy policy from time to time. For any changes, we will follow the process below:
- The revised policy will be published on this page.
- For significant changes, registered users will be notified by email.
- The date of the change will be noted at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you review this policy regularly and stay aware of any changes.
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us. ilt20's data protection team is ready to respond to all your requests.
Contact by Email
For any privacy-related requests, send an email with "Privacy Request" in the subject line.
Live Chat Support
Support is available in Bengali and English via live chat 24 hours a day, 7 days a week. This is the fastest channel for immediate assistance.
We generally respond to all requests received on business days within a reasonable time. Complex requests may require additional verification.